In a nutshell…


MSG Tours Ltd is a travel brand built on a passion to deliver the unexpected. We surpass expectations in customer service and overall experience. Travel with us on your sports club, school sports tour, ski trip, or study trip.

We listen to what’s important to you and provide a consultancy on what destinations suit your group.  Our air tour packages are protected by ATOL, offering the highest levels of consumer protection.

MSG Tours Ltd is a Member of ABTA with membership number Y6465. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

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 People




Our Culture


Travel is a lifestyle and our chosen profession. Work, for us, is an extension of our passion for enhancing our customers’ travel experiences. This is what we mean by delivering the unexpected.

You’ll find us on all communication platforms during the working day, evenings and on weekends. We spend as much time chatting with our clients on WhatsApp, Facetime, and Skype as phone or email. MSG Tours adapt to whatever suits you.

Our office hours are 08:00 – 17:30h Monday – Friday.
Telephone:  03333 111122
email:           unexpected@msgtours.com


Financial Protection


All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate from MSG Tours LTD, #11101. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed. Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate visit www.atol.org.uk/ATOLCertificate

We are a Member of ABTA, membership number Y6465. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.  Find out more about ABTA here – https://abta.com/find-a-member

The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection.  If we sell you a package that does not include a flight, protection is provided by way of an insurance policy in place with CBL Insurance Europe Limited. At no extra cost to you and in accordance with the Package Travel, Package Tours and Package Holiday Regulations 1992, all passengers booking with us are fully insured for the initial deposit, and subsequent balance payments made, as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of MSG Tours. This insurance has been arranged with MGA Cover Services Ltd (registered address Farren House, The Street, Farren Court, Cowfold, West Sussex RH13 8BP, company registration number 08444204) authorised and regulated by the Financial Conduct Authority registration 678541 under a binding authority with the insurer CBL Insurance Europe Ltd (registered address 2nd Floor 13-17 Dawson Street, Dublin 2, Ireland), who are authorised and regulated by the Financial Conduct Authority registration number 203120.


Travel Insurance


Insurance is a key element of your travel journey.

At MSG Tours have been around long enough to know the difference between a policy that works and one that doesn’t. We have all taken calls from disappointed passengers that need to cancel last minute or received an email from a teacher with a list of items lost, left, or stolen.  On all these occasions our single thought is that we hope they have an insurance policy that works.  In reality, it means a policy which meets the specific needs of the passenger and a company behind the policy that will help.

Thankfully we have made it even simpler by providing an option that we believe ticks both of those boxes.  Details are available to download on this page but please pick up the phone if you need prices for your trip/tour or if you have any questions.

MSG Tours Insurance key facts 

MSG Tours Insurance organiser letter 

MSG Tours Insurance policy document 

MSG Tours is an Appointed Representative of Fogg Travel Insurance Services Limited. This insurance is arranged by Fogg Travel Insurance Services Limited, who is authorised and regulated by the Financial Conduct Authority (FCA). Your insurer is Union Reiseversicherung AG (URV), who is authorised and regulated by BAFin and subject to limited regulation by the FCA. URV is a member of the Financial Services Compensation Scheme (FSCS), which offers you protection in the event that the Insurer is not financially able to meet its liabilities in respect of your claim. The FSCS can cover 90 % of the claim without any upper limit.


Company Information


MSG Tours Ltd is registered in England and Wales under Company Number 9861392. Registered office: Marble Hall, Nightingale Road, Derbyshire, DE24 8BG.

Advice for Travellers


Foreign Office advice:  Click here for the latest travel advice from the Foreign & Commonwealth Office.

Health advice for travellers

Passports:
Ensure that you have a full and valid passport prior to travelling to your selected destination(s). It is your responsibility to ensure that you hold the correct valid travel documents for the country/ies you are visiting and obtain the necessary health vaccinations (please consult your doctor to obtain up to date information). Please note, we cannot be held liable for any delays or costs resulting from your failure to meet the necessary requirements to tour.