COVID-19 Refunds | MSG Tours leave no tour out of pocket

Mark GardnerAnnouncement, News

COVID-19 refunds

MSG Tours leave no tour out of pocket

It has been a tough time for MSG Tours and the wider travel community during this pandemic but as is always the case, we wanted to make sure our tourists were top priority and the service they received was second-to-none. Because without you, there would be no us. 

Many schools and clubs have been left unable to travel on their tours due to government-enforced restrictions. But this doesn’t mean they’ve been left out of pocket. 

Whether they moved their dates, reclaimed their losses through their insurance or have requested a full refund from MSG (with agreements in place to pay by September), none of our tours will lose out on money. 

COVID-19 Refunds

Even in the midst of all this, there is a silver lining to this cloud. We may not have been able to deliver the unexpected on our tours but we’ve delivered the unexpected in our customer service.  

As an ATOL-bonded business with ABTA membership, our financial protection has allowed Nelson RFC, Bedlinog RFC, Tondu RFC, New Tredegar RFC, Caldicot RFC, Rhymney Valley Schools U15’s and Islwyn Schools U15’s – to name but a few – to claim full refunds for their cancelled tours. 

Find out more about our COVID-19 refunds, protection and future safe travels here.

MSG Tours’ Managing Director, Mark Gardner said: “In a time where tourists and travellers are having a hard time reclaiming funds from cancelled trips, we wanted to ensure our tourists received first class customer service and communications and got the option which best suited their needs. We hope we can get the schools and clubs away on the tours they desire in the future.

“At MSG Tours, it has been hard for us a business but we’ve wanted to ensure our clients experienced great service so they’d be willing to come back to us when the industry can get moving again. We have a big supporters project coming up in South Africa next year which has allowed us to remain travel positive and keep operating.”

Caldicot COVID-19 tour refund feedback
Tondu RFC COVID-19 tour refund feedback

You can book with MSG Tours with complete trust and confidence knowing your tour is fully protected should it not be deliverable due to COVID-19 travel restrictions implemented by the Foreign and Commonwealth Office (FCO). 

Without you, there would be no us.  Your loyalty is what drives us to continue delivering the unexpected, time and time again.