COVID-19 Insurance FAQs with MSG Tours

We know that the future can feel uncertain given events in recent times. As travel begins to open up, we understand that you’ll need reassurance that your trip, and your money, is protected in the event of changes. Your trip will be covered with STF’s travel Sure insurance, a robust policy designed to react to current events.

Our policy even includes an app, for you to use from the point of booking, to the point of return. This will keep you updated on covid-19 restrictions and have full access to the 24/7 Emergency Assistance Hotline. Read more HERE.

For an overview of what is covered in the policy, please click HERE.

For the full policy wording, please click HERE.

It is important to note that currently this insurance policy only relates to u18 groups travelling from the UK. We are working hard to put in place a policy to support our adult groups to the same levels.

If you have any queries or concerns, don’t hesitate to get in contact: info@msgtours.com or call us 03333 110335.

 They are covered for the cancellation of their place on the trip should they test positive for Covid-19 in the days prior to travel. Simply follow the claims procedure to be reimbursed.   

 If anyone is required to self-isolate which prevents them from travelling, they are covered. Simply follow the claims procedure to be reimbursed.  

As well as cover for the Group Leader as an individual, there is additional cover to help recruit or pay for a replacement.  

If a group member has symptoms, the individual should start isolating in order not to spread the illness. The Group leader should call the Emergency Assistance number provided for up-to-date information about the exact procedure in the destination country.  

The Group leader should call the Emergency Assistance number and follow the procedure required for the destination country. Your insurance will cover the hotel and accommodation up to the amount specified in the table of benefits.    

 The Group leader should liaise with the Emergency Assistance team and follow the procedures outlined. Your insurance will cover the process of repatriation.  

The Group leader should liaise with the Emergency Assistance team and follow the procedures outlined. Your insurance will cover the costs as specified in the table of benefits.  

If the FCDO advised that travel could go ahead by the DFE subsequently issues restrictions which would make travel unfeasible, the insurance policy would cover cancellation in this instance. 

You must purchase your insurance from a provider within your current location. So if you’re an international school in Dubai, you must purchase from a Dubai based insurance company. This is to ensure that you are covered from the moment of booking and that your policy is valid for the duration of travel. We therefore cannot provide insurance to non-UK groups.

Browse our UK Brochure here and talk to one of our experts about your 2022 tour now!

Let's talk.

To find out more, call us on 03333 110335 or email info@msgtours.com

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