Insurance FAQs with MSG Tours

We know that the future can feel uncertain given events in recent times. As travel begins to open up, we understand that you’ll need reassurance that your trip, and your money, is protected in the event of changes. Your trip will be covered with STF’s travel Sure insurance, a robust policy designed to react to current events.

Our policy even includes an app, for you to use from the point of booking, to the point of return. This will keep you updated on covid-19 restrictions and have full access to the 24/7 Emergency Assistance Hotline.

For the full policy wording, please click HERE.

It is important to note that currently this insurance policy only relates to u18 groups travelling from the UK. We are working hard to put in place a policy to support our adult groups to the same levels.

If you have any queries or concerns, don’t hesitate to get in contact: info@msgtours.com or call us 03333 110335.

What happens if one or more members of our group (staff and/or pupils) test positive for Covid-19 in the days before we travel?

They are covered for the cancellation of their place on the trip should they test positive for Covid-19 in the days prior to travel. Simply follow the claims procedure to be reimbursed.

What happens if one of more members of our group (staff and/or pupils) are required to self-isolate prior to departure and are unable to travel as a result?

If anyone is required to self-isolate which prevents them from travelling, they are covered. Simply follow the claims procedure to be reimbursed.

What happens if the Group Leader tests positive for Covid-19/falls ill prior to departure and is unable to run the trip as planned?

As well as cover for the Group Leader as an individual, there is additional cover to help recruit or pay for a replacement.

What happens if a member of our party has Covid-19 symptoms during the trip?

If a group member has symptoms, the individual should start isolating in order not to spread the illness. The Group leader should call the Emergency Assistance number provided for up-to-date information about the exact procedure in the destination country.

What do we do if one or more of our tour parties tests positive for Covid-19 whilst away on our trip, prior to travelling back to the UK and is forced to self-isolate away from home?

The Group leader should call the Emergency Assistance number and follow the procedure required for the destination country. Your insurance will cover the hotel and accommodation up to the amount specified in the table of benefits.

How will they get back home after any medical treatment or isolation?

The Group leader should liaise with the Emergency Assistance team and follow the procedures outlined. Your insurance will cover the process of repatriation.

What additional support do we have if someone must remain in isolation whilst on tour (whether unwell or not) and if this is a child, does cover include expenses for a parent to travel to destination and any associated costs?

The Group leader should liaise with the Emergency Assistance team and follow the procedures outlined. Your insurance will cover the costs as specified in the table of benefits.

if the FCDO advises travel can go ahead but the Department for Education issues restrictions, who’s responsibility is it in this case?

If the FCDO advised that travel could go ahead by the DFE subsequently issues restrictions which would make travel unfeasible, the insurance policy would cover cancellation in this instance.

Are we covered if we are unable to ski due to piste closure in resort?

Yes, this is covered.

If local restrictions in your resort prevent the primary purpose of the tour i.e. Access to sporting facilities for matches on a sports tour, but all remaining elements can be provided, is this a PTR cancellation or insurance?

This would be considered under the insurance policy as a necessary and unavoidable cancellation, so cover would be provided in this instance.

What if I'm booking a trip from outside of the UK (for example as an International School using a UK based company)?

You must purchase your insurance from a provider within your current location. So if you’re an international school in Dubai, you must purchase from a Dubai based insurance company. This is to ensure that you are covered from the moment of booking and that your policy is valid for the duration of travel. We therefore cannot provide insurance to non-UK groups.

Browse our UK Brochure here and talk to one of our experts about your 2022 tour now!

Let's talk.

To find out more, call us on 03333 110335 or email info@msgtours.com

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