In a nutshell…
MSG Tours Ltd is a travel brand built on a passion to deliver the unexpected. We surpass expectations in customer service and overall experience. Travel with us on your sports club, school sports tour, ski trip, or study trip.
We listen to what’s important to you and provide a consultancy on what destinations suit your group. Our air tour packages are protected by ATOL, offering the highest levels of consumer protection.
MSG Tours Ltd is a Member of ABTA with membership number Y6465. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
Who We Are
Travel is a lifestyle and our chosen profession. Work, for us, is an extension of our passion for enhancing our customers’ travel experiences. This is what we mean by delivering the unexpected.
You’ll find us on all communication platforms during the working day, evenings and on weekends. We spend as much time chatting with our clients on WhatsApp, Facetime, and Skype as phone or email. MSG Tours adapt to whatever suits you.
Important Information
We are a Member of ABTA, membership number Y6465. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Find out more about ABTA here.
The travel arrangements you buy from us are not covered by ABTA’s scheme of financial protection. However, MSG Tours Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, if we sell you a package that does not include a flight, protection is provided by way of an insurance policy in place with ZAD Bulstrad Vienna Insurance Group and Bulstrad Life Vienna Insurance Group JSC. This will be included at no extra cost to you and in accordance with ”The Package Travel, Package Tours Regulations 1992”. All passengers booking with MSG Tours Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your Tour Confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of MSG Tours Ltd.
This insurance has been arranged with Affirma a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with ZAD Bulstrad Vienna Insurance Group and Bulstrad Life Vienna Insurance Group JSC (registered office: 6 Sveta Sofia Street, 1000 Sofia, Bulgaria) who are authorised by the Financial Supervision Commission in Bulgaria and regulated by the Financial Conduct Authority (reference number 602489).
Insurance is a key element of your travel journey.
At MSG Tours have been around long enough to know the difference between a policy that works and one that doesn’t. We have all taken calls from disappointed passengers that need to cancel last minute or received an email from a teacher with a list of items lost, left, or stolen. On all these occasions our single thought is that we hope they have an insurance policy that works. In reality, it means a policy which meets the specific needs of the passenger and a company behind the policy that will help.
Thankfully we have made it even simpler by providing an option that we believe ticks both of those boxes. Details are available to download on this page but please pick up the phone if you need prices for your trip/tour or if you have any questions.
MSG Tours Insurance inclusions and exclusions
MSG Tours Insurance organiser letter
MSG Tours Insurance policy document
MSG Tours is an Appointed Representative of Fogg Travel Insurance Services Limited. This insurance is arranged by Fogg Travel Insurance Services Limited, who is authorised and regulated by the Financial Conduct Authority (FCA). Your insurer is Union Reiseversicherung AG (URV), who is authorised and regulated by BAFin and subject to limited regulation by the FCA. URV is a member of the Financial Services Compensation Scheme (FSCS), which offers you protection in the event that the Insurer is not financially able to meet its liabilities in respect of your claim. The FSCS can cover 90 % of the claim without any upper limit.
Health advice for travellers
- NHS – Live well & travel healthy
- Travel vaccinations – click here
- Assistance for British nationals overseas
- Apply for an EHIC card
Passports:
Ensure that you have a full and valid passport prior to travelling to your selected destination(s). It is your responsibility to ensure that you hold the correct valid travel documents for the country/ies you are visiting and obtain the necessary health vaccinations (please consult your doctor to obtain up to date information). Please note, we cannot be held liable for any delays or costs resulting from your failure to meet the necessary requirements to tour.
Awards and Accreditations
