In a nutshell…
MSG Tours Ltd is a travel brand built on a passion to deliver the unexpected. We surpass expectations in customer service and overall experience. Travel with us on your sports club, school sports tour, ski trip, or study trip.
We listen to what’s important to you and provide a consultancy on what destinations suit your group. Our air tour packages are protected by ATOL, offering the highest levels of consumer protection.
MSG Tours Ltd is a Member of ABTA with membership number Y6465. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
Who We Are
Travel is a lifestyle and our chosen profession. Work, for us, is an extension of our passion for enhancing our customers’ travel experiences. This is what we mean by delivering the unexpected.
You’ll find us on all communication platforms during the working day, evenings and on weekends. We spend as much time chatting with our clients on WhatsApp, Facetime, and Skype as phone or email. MSG Tours adapt to whatever suits you.
Important Information
We are a Member of ABTA, membership number Y6465. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Find out more about ABTA here.
The travel arrangements you buy from us are not covered by ABTA’s scheme of financial protection. However, if we sell you a package holiday/tour/trip that does not include a flight, We shall ensure that you are given financial protection for your booking as follows.
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for MSG Tours Ltd, and in the event of their insolvency, protection is provided for:
· Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with MSG Tours Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:
https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
This insurance has been arranged by Travel and General.
Insurance is a key element of your journey and conditional that all MSG Tours Ltd travel under an appropriate policy.
Covid-19 has offered numerous challenges to the travel industry space, namely due to restrictions on destinations that change frequently through governance.
Please see the MSG COVID-19 page for any insurance information relating to MSG Supporters Tours and see the We Have You Covered page to see the cover we have available for Schools.
Health advice for travellers
- NHS – Live well & travel healthy
- Travel vaccinations – click here
- Assistance for British nationals overseas
- Apply for an EHIC card
Passports:
Ensure that you have a full and valid passport prior to travelling to your selected destination(s). It is your responsibility to ensure that you hold the correct valid travel documents for the country/ies you are visiting and obtain the necessary health vaccinations (please consult your doctor to obtain up to date information). Please note, we cannot be held liable for any delays or costs resulting from your failure to meet the necessary requirements to tour.
Awards and Accreditations
